Term of Service

These Terms of Service govern purchases made through gavreno.com and the services provided in connection with those purchases, including product browsing, checkout, payment processing, order fulfillment, shipping, customer support, returns, refunds, and other store-related interactions.

In these Terms:

• “Gavreno,” “we,” “us,” and “our” refer to Xianwei Grandpa (Guangzhou) Food Technology Co., Ltd..
• “Website” refers to gavreno.com and its associated pages, checkout functions, forms, and store features.
• “Customer,” “you,” and “your” refer to the person accessing the Website, placing an order, or interacting with Gavreno.
• “Product” refers to an item offered for purchase through gavreno.com.
• “Service” refers to the Website, checkout, order processing, customer support, and related ecommerce services provided by Gavreno.

By accessing the Website, submitting an order, or using our Services, you agree to these Terms of Service and the policies incorporated into them.

Do not place an order if you do not agree to these Terms.

Nothing in these Terms limits consumer rights that cannot lawfully be excluded, restricted, or waived.

Policies Incorporated Into These Terms

The following policies form part of these Terms of Service where applicable:

• Privacy Policy
• Return Policy
• Shipping Policy
• Payment Methods
• Your Privacy Choices
• Terms of Use
• Any product-specific conditions displayed before purchase

If a product page contains specific measurements, compatibility requirements, usage limitations, installation instructions, safety information, or return conditions, those details should be read together with these Terms.

If there is a conflict between these Terms and a mandatory consumer-protection law, the mandatory law will apply.

Eligibility to Place an Order

To place an order through gavreno.com, you must:

• Have the legal capacity to enter into a purchase agreement
• Provide accurate and complete information
• Use a payment method that you are authorized to use
• Provide a valid delivery address supported by checkout
• Comply with these Terms and applicable law

If you place an order on behalf of another person, household, company, or organization, you confirm that you are authorized to do so.

The Website is not intended for use by children who are not legally permitted to enter into a purchase agreement.

The Gavreno Store

Gavreno offers home and garden products intended to support everyday household activities, organization, maintenance, indoor living, outdoor spaces, gardens, patios, and related uses.

Our available products and categories may change over time.

We may:

• Add or remove products
• Update product options
• Change available colors, sizes, models, or configurations
• Modify product descriptions
• Correct inaccurate information
• Discontinue products
• Limit quantities
• Restrict delivery to certain destinations

A product displayed on the Website is not guaranteed to remain available until checkout has been successfully completed and the order has been accepted.

Product Information

We aim to present product information as clearly and accurately as reasonably possible.

A product page may include:

• Product name
• Intended purpose
• Features
• Dimensions
• Materials
• Available colors or finishes
• Model or configuration options
• Package contents
• Assembly information
• Installation guidance
• Compatibility requirements
• Care instructions
• Safety information
• Product-specific limitations

Customers are responsible for reviewing the complete product page before placing an order.

Do not rely only on a product title, thumbnail image, advertisement, or shortened description when making a purchasing decision.

Product Images and Appearance

Product photographs are provided to help customers understand the item being offered.

The actual appearance of a product may vary slightly because of:

• Lighting conditions
• Photography settings
• Screen calibration
• Device display settings
• Viewing angle
• Manufacturing tolerances
• Product updates
• Natural variation in certain materials
• The selected color, size, or model

Lifestyle images may include furniture, plants, decorations, tools, appliances, fixtures, or other surrounding objects that are not included with the product.

Only the products, accessories, and components identified in the package contents or product description are included.

A minor visual variation does not automatically mean that the wrong product was delivered.

Measurements and Available Space

Home and garden products may require customers to confirm available space before ordering.

Customers should review:

• Product length, width, height, and depth
• Installation clearance
• Doorway, stairway, hallway, or elevator access
• Wall, floor, shelf, cabinet, or garden dimensions
• Weight or load requirements
• Connection or mounting space
• Storage requirements
• Indoor or outdoor suitability

Measurements may be subject to reasonable manufacturing tolerances unless otherwise stated.

Customers are responsible for measuring the intended area carefully before purchasing.

A product being unsuitable because of incorrect customer measurements may be treated as a change-of-mind return rather than a product defect.

Compatibility

Some products may need to be compatible with an existing:

• Appliance
• Fixture
• Tool
• Pipe
• Connector
• Power supply
• Voltage
• Surface
• Mounting system
• Furniture item
• Garden system
• Replacement part
• Device or accessory

Customers are responsible for reviewing compatibility information before ordering.

The presence of a similar shape, appearance, connector, or product name does not guarantee compatibility.

Contact service@gavreno.com before purchasing if clarification is required.

Assembly and Installation

Unless expressly stated otherwise, professional assembly or installation is not included with a product purchase.

Certain products may require:

• Assembly
• Wall mounting
• Drilling
• Anchoring
• Electrical connection
• Plumbing connection
• Structural attachment
• Surface preparation
• Specialist tools
• Professional installation

Customers must follow the instructions provided with the product or displayed on the applicable product page.

A suitably qualified professional should be used when installation involves electricity, plumbing, gas, permanent structural work, heavy loads, elevated locations, or another activity that could affect personal safety or property.

Gavreno is not responsible for damage caused by incorrect installation, unsuitable surfaces, unauthorized modification, incompatible connections, or failure to follow applicable instructions, except where responsibility cannot legally be excluded.

Product Use and Safety

Products must be used only for their stated or reasonably intended purpose.

Before use, customers should:

• Read the product instructions
• Review warnings
• Confirm compatibility
• Check that all required components are present
• Inspect the product for visible damage
• Follow assembly or installation guidance
• Use suitable protective equipment where required
• Keep products away from children or pets where appropriate

Stop using a product if it appears:

• Damaged
• Unstable
• Overheated
• Electrically unsafe
• Structurally compromised
• Leaking
• Unsuitable for continued use

For an immediate risk involving fire, electricity, gas, flooding, personal injury, or serious property damage, contact the appropriate local emergency or qualified professional service.

Customer-service email should not be treated as an emergency-response channel.

Outdoor Products

Products intended for outdoor or garden use may be affected by:

• Sunlight
• Rain
• Moisture
• Frost
• Wind
• Soil
• Salt
• Chemicals
• Temperature changes
• Seasonal conditions
• Improper storage

Customers should review the product’s stated outdoor suitability and maintenance instructions.

A product should not be assumed to be weatherproof, waterproof, frost-resistant, UV-resistant, corrosion-resistant, or suitable for permanent outdoor exposure unless that feature is clearly stated on the product page.

Normal deterioration caused by exposure, ordinary wear, or failure to follow maintenance instructions may not constitute a defect.

Order Submission

Placing products in the shopping cart does not create a completed purchase or reserve inventory.

An order is submitted when the customer completes checkout and selects the final order-confirmation action.

Before submitting an order, customers should confirm:

• Product name
• Selected size, color, model, or configuration
• Quantity
• Price
• Shipping charge
• Taxes shown at checkout
• Billing details
• Shipping address
• Recipient information
• Email address
• Payment method

Customers are responsible for correcting mistakes before submitting the order.

Order Confirmation

After an order is submitted, an automated confirmation may be sent to the email address provided during checkout.

The confirmation acknowledges that the order information has been received.

It does not by itself confirm:

• Final order acceptance
• Final payment approval
• Product availability
• Completion of fraud screening
• Fulfillment
• Shipment
• Acceptance of an obvious pricing error

A separate shipping confirmation may be sent after the order has been prepared for dispatch.

Order Acceptance

An order is accepted when Gavreno confirms that it has entered fulfillment or has been dispatched, subject to applicable law.

Before acceptance, we may review the order for:

• Payment authorization
• Product availability
• Address accuracy
• Order quantity
• Pricing accuracy
• Fraud or security concerns
• Delivery restrictions
• Compliance with these Terms

We may contact the customer for clarification or verification.

Where permitted by law, an order may be rejected or cancelled before fulfillment if:

• Payment cannot be authorized
• Required information is incomplete
• The delivery address is unsupported
• The product is unavailable
• A material pricing error occurred
• The order appears fraudulent or unauthorized
• The quantity appears intended for unauthorized resale
• Fulfillment is not reasonably possible
• The order violates these Terms or applicable law

If payment has already been captured for a cancelled order, an appropriate refund will be issued to the original payment method.

Product Availability

Inventory information may change because of:

• Customer purchases
• Fulfillment updates
• Product discontinuation
• Stock-count adjustments
• Damaged inventory
• Supplier or logistics changes
• Technical errors

If an ordered product becomes unavailable, Gavreno may:

• Cancel the unavailable item
• Cancel the affected order
• Issue a refund
• Contact the customer about another available option

We will not replace an ordered product with a materially different item without the customer’s agreement.

Order Quantity Limits

We may limit the number of products purchased:

• Per customer
• Per household
• Per account
• Per payment method
• Per delivery address
• Per order
• During a particular promotional period

Quantity limits may be applied to support inventory management, prevent fraud, restrict unauthorized resale, or maintain fair product availability.

Pricing

Product prices are displayed on gavreno.com in the currency shown on the Website or at checkout.

Prices may change before an order is completed.

A price change does not normally apply retroactively to a previously accepted order.

The price shown in an advertisement, search result, third-party website, cached page, or expired promotion may not reflect the current checkout price.

The final amount displayed before order submission should be reviewed carefully.

Taxes and Additional Charges

Applicable taxes may be calculated and displayed during checkout where supported.

International orders may also be subject to:

• Import duties
• Customs taxes
• Value-added tax
• Goods and services tax
• Brokerage fees
• Clearance fees
• Other local charges

Unless checkout clearly states that these charges are included, they may be collected separately by customs authorities, carriers, or other third parties.

Further details are provided in the Shipping Policy.

Pricing and Website Errors

We aim to keep prices, product details, promotions, and checkout information accurate.

However, errors may occur because of:

• Data-entry mistakes
• Currency conversion
• Technical problems
• Incorrect promotional settings
• Product-feed errors
• Display problems
• Outdated information

If a material error is identified before fulfillment, we may contact the customer and:

• Confirm whether the order should proceed at the correct amount
• Cancel the affected product
• Cancel the order
• Issue an applicable refund

We will not increase a completed charge without the authorization required by law.

Promotions and Discount Codes

A Gavreno promotion is valid only according to the conditions displayed with the offer.

Conditions may include:

• Eligible products
• Eligible collections
• Minimum order value
• Customer restrictions
• Location restrictions
• Start and expiration dates
• Quantity requirements
• Usage limits
• Combination restrictions

A discount code must be entered and successfully applied before the order is submitted.

Unless required by law, a discount cannot normally be added after checkout is completed.

Promotions displayed by unaffiliated coupon websites or other third parties are not guaranteed to be valid.

Payment

Customers must use a payment method displayed during checkout.

By submitting payment information, the customer confirms that:

• The information is accurate
• The payment method is valid
• The customer is authorized to use it
• The transaction is not fraudulent
• The order total has been reviewed

Payment authorization and processing may be performed by independent payment providers, banks, card networks, or digital-wallet services.

Available methods and payment conditions are explained on the Payment Methods page.

Payment Verification

Certain orders may require additional review.

A review may occur because of:

• Billing and delivery information differences
• Multiple payment attempts
• Unusual order quantities
• High transaction value
• Payment-provider alerts
• Address concerns
• Fraud-prevention controls
• Authentication requirements

We may request information reasonably necessary to verify the order.

Gavreno will not request by customer-service email:

• Complete payment-card numbers
• Card security codes
• Online banking passwords
• One-time authentication codes
• Customer-account passwords
• Remote access to a customer’s device

If an order cannot be verified, it may be delayed or cancelled.

Shipping and Delivery

Orders are processed, shipped, tracked, and delivered according to the Shipping Policy published on gavreno.com.

Customers are responsible for:

• Providing an accurate address
• Monitoring tracking information
• Responding to carrier requests
• Completing customs requirements
• Collecting held packages
• Reporting delivery concerns promptly

Processing and delivery periods are estimates unless a guaranteed service is expressly stated.

Carrier delays, customs processing, weather, local delivery conditions, public holidays, or other circumstances may affect the delivery date.

Separate Shipments

Products from one order may be delivered in separate packages.

Separate shipments may occur because of:

• Different fulfillment locations
• Different preparation times
• Package-size restrictions
• Product-protection requirements
• Carrier limitations
• Operational efficiency

Each package may have its own tracking number and delivery date.

Order Changes

Customers may request an order change by contacting:

service@gavreno.com

Use the subject line:

Order Change Request – Order #[order number]

A change request is not guaranteed.

An order may become unavailable for modification after processing, packaging, label creation, fulfillment, or shipment has begun.

Cancellations

To request cancellation, contact:

service@gavreno.com

Use the subject line:

Cancellation Request – Order #[order number]

Submitting a cancellation request does not automatically cancel the order.

If cancellation is no longer possible, the customer may need to receive the order and follow the applicable return procedure.

Returns and Refunds

Return eligibility, return windows, product-condition requirements, return shipping, exclusions, inspections, and refund processing are governed by the Return Policy.

Customers must contact Gavreno before returning a product.

Do not send a return to:

• An address printed on the original shipping label
• A carrier facility
• A warehouse address found online
• An address not confirmed by Gavreno

Approved refunds are generally issued to the original payment method.

Damaged, Incorrect, or Incomplete Orders

Customers should inspect an order promptly after delivery.

If a product arrives damaged, incorrect, incomplete, or materially defective, contact:

service@gavreno.com

Include:

• Full name
• Order number
• Product involved
• Description of the issue
• Clear photographs
• Packaging photographs
• Shipping-label photograph, where relevant
• Video evidence, where helpful

Do not discard the product, package, accessories, or shipping label until the review is complete.

The applicable reporting period and review procedure are stated in the Return Policy.

Customer Accounts

Where customer accounts are available, customers are responsible for:

• Providing accurate information
• Protecting passwords
• Maintaining account security
• Restricting access to shared devices
• Updating outdated details
• Reporting suspected unauthorized access

Customers must not:

• Impersonate another person
• Create an account using false information
• Access another customer’s account
• Attempt to bypass security measures
• Use automated methods to create accounts
• Use an account for fraud or unlawful activity

We may restrict or suspend an account where reasonably necessary to protect customers, the Website, payment systems, or Gavreno.

Customer Communications

By placing an order, you agree that Gavreno may send transactional communications relating to:

• Order confirmation
• Payment status
• Verification
• Processing
• Shipping
• Delivery
• Returns
• Refunds
• Customer support
• Security
• Material policy or service changes

Transactional messages are not promotional marketing and may still be sent after a customer unsubscribes from promotional emails.

Marketing communications are sent only as permitted by applicable law and may be unsubscribed from through the method provided in the message.

Feedback and Submissions

Customers may submit product feedback, reviews, photographs, suggestions, or other content where the Website permits.

By submitting content, you confirm that:

• You created it or have permission to submit it
• It is accurate to the best of your knowledge
• It does not infringe another person’s rights
• It does not contain unlawful, abusive, or deceptive material
• It does not contain malicious code
• It does not disclose another person’s private information without permission

You grant Gavreno a non-exclusive, worldwide, royalty-free right to use, reproduce, format, display, and publish submitted content for operating, improving, or promoting the store, subject to applicable law and our Privacy Policy.

This permission does not transfer ownership of your original content to Gavreno.

We may remove content that violates these Terms.

Intellectual Property

The Website and its original content may include:

• Brand names
• Logos
• Product descriptions
• Page layouts
• Graphics
• Photographs
• Videos
• Icons
• Text
• Design elements
• Software
• Website code

These materials are owned by Gavreno, Xianwei Grandpa (Guangzhou) Food Technology Co., Ltd., their licensors, or the applicable rights holder.

Customers may access the Website for personal, lawful shopping purposes.

Without prior authorization, customers must not:

• Copy substantial Website content
• Republish product descriptions
• Use Gavreno branding to impersonate the store
• Sell or license Website materials
• Remove ownership notices
• Scrape product or customer data
• Reproduce Website designs for commercial use
• Use content in misleading advertisements

Nothing on the Website grants ownership of Gavreno intellectual property to a customer.

Third-Party Services

The Website may use or connect with third-party services such as:

• Ecommerce technology
• Payment processing
• Digital wallets
• Shipping carriers
• Tracking providers
• Analytics services
• Advertising platforms
• Customer-support tools
• Social-media services

A third-party service may be governed by its own terms and privacy policy.

Gavreno does not control every aspect of an independent provider’s systems, availability, processing times, or policies.

Use of a third-party service does not transfer responsibility to Gavreno for matters exclusively controlled by that provider, except where applicable law states otherwise.

Third-Party Links

The Website may contain links to external websites.

A link does not automatically mean that Gavreno:

• Owns the external website
• Controls its content
• Guarantees its accuracy
• Endorses every product or service offered there
• Accepts responsibility for its privacy or security practices

Customers should review the terms and privacy policies of external services before providing information or completing a transaction.

Prohibited Conduct

You must not use gavreno.com to:

• Violate applicable law
• Commit fraud
• Submit unauthorized payment information
• Impersonate another person or business
• Interfere with Website security
• Introduce viruses or malicious code
• Attempt unauthorized access
• Collect customer information without permission
• Scrape or harvest Website data through automated means
• Manipulate reviews or promotions
• Submit false delivery, damage, or refund claims
• Abuse return or chargeback systems
• Infringe intellectual-property rights
• Harass customers, staff, or service providers
• Use the Website for deceptive resale activity
• Test payment cards or stolen credentials
• Circumvent quantity or location restrictions

We may investigate suspected prohibited activity and take appropriate action, including restricting access, cancelling affected orders, preserving relevant records, or cooperating with payment providers and lawful authorities.

Fraud and Abuse

Gavreno may review activity reasonably suspected of involving:

• Unauthorized payments
• False customer information
• Repeated chargeback abuse
• False non-delivery claims
• Manipulated photographs
• Product substitution during returns
• Intentional damage
• Promotion abuse
• Account misuse
• Resale intended to misrepresent Gavreno products

Any action will be based on the available order, payment, delivery, communication, and account information.

Nothing in this section prevents a customer from exercising a legitimate consumer right.

Website Availability

We aim to keep gavreno.com accessible, but continuous access is not guaranteed.

The Website may be temporarily unavailable because of:

• Maintenance
• Software updates
• Hosting problems
• Network failure
• Security events
• Payment-provider interruption
• Third-party service failure
• Circumstances outside our reasonable control

We may update, suspend, or discontinue a Website feature where reasonably necessary.

An interruption does not remove obligations already attached to an accepted customer order.

Errors and Corrections

We may correct an error involving:

• Product information
• Prices
• Promotions
• Availability
• Images
• Measurements
• Shipping details
• Policy text
• Website functionality

Where a correction materially affects an unfulfilled order, we may contact the customer before proceeding.

Disclaimer Concerning Website Information

The Website is provided for product browsing, purchasing, and customer-service purposes.

General home, garden, installation, maintenance, organization, or styling content is provided for informational purposes and is not a substitute for advice from a qualified:

• Electrician
• Plumber
• Builder
• Contractor
• Engineer
• Landscaper
• Safety professional
• Other appropriate specialist

Customers are responsible for determining whether professional assistance is needed.

This section does not exclude warranties or consumer protections that apply by law to products purchased through the Website.

Limitation of Liability

To the fullest extent permitted by applicable law, Gavreno and Xianwei Grandpa (Guangzhou) Food Technology Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising solely from:

• Misuse of a product
• Incorrect installation
• Unauthorized modification
• Failure to follow instructions
• Customer-provided measurement errors
• Incompatible use
• Reliance on estimated delivery dates for third-party appointments
• Events outside our reasonable control

Any limitation applies only to the extent legally permitted.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability arising from fraud, willful misconduct, or another category protected by mandatory law.

Nothing in these Terms removes a customer’s mandatory rights concerning products that are damaged, defective, unsafe, or materially different from their description.

Indemnification

To the extent permitted by law, you agree to be responsible for losses, claims, or expenses resulting directly from your unlawful use of the Website, infringement of another person’s rights, fraudulent conduct, or material violation of these Terms.

This section does not require a consumer to compensate Gavreno for ordinary lawful use of the Website or for exercising a valid consumer right.

Events Outside Reasonable Control

Gavreno will not be responsible for a delay or failure caused by an event outside reasonable control, such as:

• Natural disaster
• Severe weather
• Fire
• Flood
• Epidemic
• War
• Civil disturbance
• Government action
• Border closure
• Customs disruption
• Transportation failure
• Carrier interruption
• Labor disruption
• Network outage
• Major system failure

Where such an event affects an order, we will take reasonable steps to communicate available information and determine the appropriate next action.

Suspension or Termination

We may restrict access to the Website or terminate a customer account where reasonably necessary because of:

• Fraud
• Security risk
• Unlawful activity
• Repeated material policy violations
• Abuse of customers or staff
• Unauthorized system access
• Harmful automated activity

Termination does not remove payment obligations already lawfully incurred or rights that arose before termination.

Severability

If a provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue to apply.

No Waiver

If Gavreno does not immediately enforce a provision of these Terms, that does not mean the provision has been permanently waived.

A waiver is effective only when clearly confirmed by an authorized representative.

Assignment

Customers may not transfer their rights or obligations under an order to another person without permission where such consent is reasonably required.

Gavreno may transfer relevant rights or obligations as part of a lawful business reorganization, financing, merger, acquisition, or sale, provided that customer rights are not unlawfully reduced.

Entire Agreement

These Terms, the incorporated policies, the applicable product page, and the confirmed order information form the agreement concerning a purchase through gavreno.com.

They replace prior informal statements concerning the same order, except for a written commitment expressly made by an authorized Gavreno representative.

Governing Law and Disputes

These Terms are governed by the laws applicable to Xianwei Grandpa (Guangzhou) Food Technology Co., Ltd. in its place of legal registration, without excluding mandatory consumer protections that apply in the customer’s place of residence.

Customers should first contact:

service@gavreno.com

Use the subject line:

Order Dispute – Order #[order number]

Include:

• Full name
• Order number
• Email address used during checkout
• Clear description of the issue
• Relevant supporting information

We will review the matter according to the order records, published policies, applicable law, and information provided.

If a dispute cannot be resolved directly, either party may use a court, consumer-protection authority, payment-provider process, or another dispute-resolution method with lawful jurisdiction.

These Terms do not require customers to waive access to a regulator, consumer authority, or legal remedy that cannot lawfully be waived.

Changes to These Terms

We may revise these Terms to reflect changes in:

• Store operations
• Products
• Website functions
• Payment services
• Shipping arrangements
• Customer-support processes
• Legal obligations
• Security requirements

The updated version will be published on gavreno.com with a revised “Last Updated” date.

Changes generally apply from the date of publication and do not retroactively remove rights attached to an order already accepted under an earlier version.

Contact Gavreno

Questions about these Terms, an order, or a purchase may be sent to:

Brand: Gavreno
Operating Company: Xianwei Grandpa (Guangzhou) Food Technology Co., Ltd.
Website: gavreno.com
Customer Service Email: service@gavreno.com

Gavreno and gavreno.com are operated by Xianwei Grandpa (Guangzhou) Food Technology Co., Ltd..

Recommended email subjects include:

• Product Question – [product name]
• Order Question – Order #[order number]
• Order Change Request – Order #[order number]
• Cancellation Request – Order #[order number]
• Order Dispute – Order #[order number]

Do not include complete payment-card numbers, card security codes, banking passwords, or one-time verification codes in an email.