Privacy Policy
This Privacy Policy explains how Gavreno collects, uses, stores, discloses, and protects personal information when you:
- Visit or browse gavreno.com
- View or purchase a product
- Create or use a customer account
- Join a mailing list
- Contact customer support
- Request a return, refund, or order adjustment
- Use website features or privacy controls
- Interact with advertising relating to Gavreno
In this Privacy Policy, “Gavreno,” “we,” “us,” and “our” refer to Xianwei Grandpa (Guangzhou) Food Technology Co., Ltd..
“Website” means gavreno.com and the pages, checkout features, forms, and services made available through it.
This Privacy Policy should be read together with our other published policies, including our Terms of Service, Shipping Policy, Return Policy, and Your Privacy Choices page.
Our Role in Handling Personal Information
Gavreno determines how personal information is used for activities such as:
- Processing customer orders
- Providing customer support
- Managing returns and refunds
- Operating the website
- Communicating with customers
- Protecting the store against fraud
- Measuring website and advertising performance
- Meeting legal and recordkeeping obligations
Some service providers may process information on our instructions. Other providers may determine independently how they use certain information under their own privacy policies and legal responsibilities.
Information You Provide to Gavreno
We may collect personal information that you provide directly when using gavreno.com.
Contact and Identity Information
This may include:
- Full name
- Email address
- Shipping address
- Billing address
- Telephone number, when provided during checkout
- Country, state, province, region, city, and postal code
- Customer-account details
- Communication preferences
Order and Product Information
When you place or attempt to place an order, we may collect:
- Products viewed or ordered
- Product quantity
- Selected size, color, model, style, or configuration
- Shopping-cart contents
- Order number
- Order date
- Order status
- Shipping method
- Fulfillment information
- Tracking information
- Transaction amount
- Currency
- Tax and shipping amounts
- Discount or promotional-code information
- Return, exchange, and refund history
Payment Information
Payments are processed through the payment options displayed during checkout.
Depending on the payment method, payment providers may process:
- Cardholder or account-holder name
- Billing information
- Payment-card or account details
- Payment authentication information
- Transaction amount and currency
- Payment status
- Fraud-prevention information
Complete payment-card numbers and security codes are generally processed by the applicable payment provider rather than stored directly by Gavreno.
Do not send complete card numbers, security codes, banking passwords, verification codes, or other sensitive financial credentials to service@gavreno.com.
Customer-Service Information
When you contact us, we may collect:
- Your name and email address
- Order information
- The content of your message
- Product questions
- Delivery or tracking concerns
- Return and refund requests
- Payment or checkout questions
- Complaint information
- Privacy requests
- Photographs, videos, screenshots, or documents you submit
- Records of our communications with you
When reviewing a damaged, incorrect, incomplete, or defective order, we may request photographs showing the product, packaging, shipping label, or relevant product condition.
Marketing Information
If you subscribe to marketing communications, we may collect:
- Your email address
- Subscription status
- Marketing preferences
- Email engagement information
- The date and source of your subscription
- Unsubscribe or consent-withdrawal records
Information Collected Through Website Use
When you use gavreno.com, information may be collected automatically through cookies, pixels, scripts, tags, log files, software development kits, local storage, device identifiers, and similar technologies.
This information may include:
- Internet Protocol address
- Browser type and version
- Device type
- Operating system
- Language and regional settings
- Screen or display information
- Cookie or browser identifiers
- Advertising identifiers, where enabled
- Approximate location derived from an IP address
- Date and time of access
- Pages visited
- Products viewed
- Links selected
- Search terms entered on the website
- Shopping-cart activity
- Checkout activity
- Referral source
- Website navigation patterns
- Session duration
- Technical errors
- Website performance information
- Advertisement impressions and interactions
- Campaign and attribution information
- Purchase or conversion events
- Security and fraud-prevention signals
We do not intend to collect sensitive personal information through ordinary website analytics or advertising technologies.
Information Received From Other Sources
We may receive information from third parties that support our store and business operations.
These parties may include:
- Shopify and other ecommerce platform providers
- Payment processors
- Banks, card networks, and digital-wallet providers
- Fulfillment providers
- Shipping carriers and logistics providers
- Fraud-prevention and security services
- Analytics providers
- Advertising and attribution platforms
- AppLovin, where enabled
- Email and communication providers
- Customer-support tools
- Website hosting and technology providers
- Social-media and referral platforms
The information received depends on the service used, the configuration of the integration, and the choices or permissions available to the customer.
How We Use Personal Information
We may use personal information for the purposes described below.
Processing Orders
We may use information to:
- Receive and review orders
- Confirm product selections
- Process and verify payments
- Confirm billing and shipping details
- Prepare products for fulfillment
- Arrange shipment and delivery
- Send order confirmations
- Provide shipping or tracking updates
- Manage split shipments
- Handle address-correction requests
- Process cancellations
- Maintain order records
Providing Customer Support
We may use information to:
- Respond to product questions
- Help customers understand product options
- Review order-status questions
- Investigate payment or checkout issues
- Review delayed or missing deliveries
- Evaluate damaged, incorrect, incomplete, or defective orders
- Process eligible returns and refunds
- Respond to complaints
- Resolve website problems
- Maintain customer-service records
Operating and Improving Gavreno
We may use information to:
- Operate gavreno.com
- Maintain website functionality
- Preserve shopping-cart activity
- Remember website preferences
- Support customer accounts
- Improve product-page presentation
- Understand how customers navigate the store
- Identify popular products or categories
- Diagnose technical problems
- Test website functions
- Improve checkout usability
- Measure store performance
- Develop or improve our products and services
Communicating With Customers
We may use information to send:
- Order confirmations
- Payment notifications
- Processing updates
- Shipping and delivery information
- Return or refund updates
- Customer-support responses
- Account or security notices
- Important product or service information
- Privacy-request responses
- Changes that materially affect an order or customer relationship
These operational messages may be sent even when a customer has unsubscribed from promotional communications.
Marketing Communications
Where permitted by law, we may send information about:
- New Gavreno products
- Home and garden collections
- Product-use inspiration
- Store updates
- Seasonal content
- Promotional offers
- Other Gavreno news
You may unsubscribe through the link included in a marketing email or by contacting service@gavreno.com.
Unsubscribing from marketing does not prevent necessary order, support, payment, delivery, return, refund, security, or legal communications.
Advertising and Campaign Measurement
Where enabled and permitted by applicable law, we may use information to:
- Advertise Gavreno products
- Measure advertisement impressions and clicks
- Understand whether advertising resulted in a visit or purchase
- Measure conversions
- Attribute website activity to campaigns
- Improve advertising performance
- Create or evaluate advertising audiences
- Limit repeated advertisements
- Provide advertising that may be more relevant
- Analyze campaign results
- Detect invalid traffic or advertising fraud
We may use AppLovin and other advertising, measurement, and attribution providers for these activities.
Fraud Prevention and Security
We may use information to:
- Verify payment activity
- Detect suspicious transactions
- Prevent unauthorized purchases
- Protect customer accounts
- Protect the website
- Investigate misuse
- Prevent chargeback abuse
- Identify automated or malicious activity
- Enforce store policies
- Protect Gavreno, our customers, and service providers
Legal and Business Requirements
We may use or retain information to:
- Meet tax and accounting obligations
- Maintain transaction records
- Respond to lawful government requests
- Comply with consumer-protection requirements
- Establish, exercise, or defend legal claims
- Enforce agreements
- Investigate disputes
- Maintain insurance or audit records
- Protect legal rights and property
Shopify Platform Services
Gavreno uses Shopify technology to support the operation of gavreno.com, including website functionality, product browsing, shopping-cart activity, checkout, customer accounts, order management, and related commerce services.
Shopify may process personal information when customers interact with gavreno.com or use Shopify services such as checkout, Shop, or Shop Pay.
In some circumstances, Shopify processes information on behalf of Gavreno. In other circumstances, Shopify may process information for its own purposes according to its consumer privacy policy and the Shopify services used by the customer.
Shopify’s consumer privacy information is available at:
https://www.shopify.com/legal/privacy/consumersCustomers may also use Shopify’s privacy controls where applicable to manage information processed independently by Shopify. Shopify’s current consumer policy describes the information it receives when consumers interact with merchants and Shopify services.
Cookies and Related Technologies
Cookies are small data files stored or accessed through a browser or device. Other technologies may perform similar functions.
Gavreno and our service providers may use these technologies for the purposes described below.
Essential Technologies
Essential technologies support functions such as:
- Website navigation
- Shopping-cart activity
- Checkout
- Customer accounts
- Payment security
- Fraud prevention
- Network management
- Website protection
- Remembering privacy choices
Certain website functions may not operate correctly if essential technologies are blocked.
Preference Technologies
Preference technologies may remember:
- Language
- Region
- Currency preferences
- Display preferences
- Recently viewed items
- Other website selections
Analytics Technologies
Analytics technologies may help us understand:
- Website traffic
- Page performance
- Products viewed
- Navigation patterns
- Referral sources
- Technical issues
- General customer interaction with the website
Advertising and Attribution Technologies
Where enabled, advertising technologies may support:
- Advertisement delivery
- Campaign measurement
- Conversion attribution
- Audience analysis
- Advertising optimization
- Targeted or interest-based advertising
- Frequency control
- Advertising fraud prevention
Managing Cookies
Depending on your location and the privacy controls available on gavreno.com, you may be able to manage non-essential cookies through:
- The Gavreno cookie banner
- Website privacy settings
- Browser cookie settings
- Device advertising settings
- Supported browser privacy signals
- The Your Privacy Choices page
- The data-sharing opt-out page
- A request sent to service@gavreno.com
Blocking or deleting cookies may affect:
- Saved preferences
- Shopping-cart information
- Customer-account access
- Website performance
- Analytics accuracy
- Campaign measurement
- Advertising relevance
Deleting cookies or switching browsers or devices may require you to make your privacy selections again.
AppLovin Advertising Services
Where AppLovin services are enabled, Gavreno may work with AppLovin to support:
- Advertising delivery
- Campaign measurement
- Conversion attribution
- Advertising-performance analysis
- Audience analysis
- Fraud prevention
- Advertising optimization
Depending on the actual configuration of the Gavreno integration, AppLovin may collect or receive information such as:
- Device and browser information
- IP address
- Cookie or advertising identifiers, where enabled
- Approximate location derived from an IP address
- Referring advertisement or campaign
- Pages or products viewed
- Website interaction information
- Shopping-cart or checkout events
- Purchase or conversion events
- Transaction value and currency
- Technical and fraud-prevention information
Information made available to AppLovin will depend on the services actually enabled, the configuration of the applicable integration, legal requirements, and the consent or opt-out choices available to the customer.
Gavreno does not intend to provide AppLovin with:
- Complete payment-card information
- Account passwords
- Authentication codes
- Protected health information
- Information intentionally collected from children
- Other sensitive personal information not required for the advertising service
The following disclosure is included in accordance with AppLovin’s data-sharing requirements:
For more information about AppLovin’s collection and use of your information visit: https://legal.applovin.com/privacy/AppLovin currently requires applicable partners to list AppLovin as a third party, explain advertising-related data use and sharing, include the specified privacy statement, and make the privacy policy easily accessible from the website.
How We Disclose Personal Information
We may disclose personal information only where reasonably necessary for the purposes described in this Privacy Policy.
Ecommerce and Technology Providers
Information may be processed by providers supporting:
- Website hosting
- Ecommerce infrastructure
- Checkout
- Customer accounts
- Content delivery
- Website development
- Data storage
- Technical support
- Security
- Performance monitoring
Payment and Financial Providers
Information may be disclosed to:
- Payment processors
- Banks
- Card networks
- Digital-wallet providers
- Transaction-verification providers
- Fraud-prevention services
Fulfillment and Delivery Providers
We may provide necessary order information to:
- Warehouses
- Fulfillment providers
- Shipping carriers
- Delivery providers
- Logistics providers
- Customs authorities or brokers
This information may include:
- Recipient name
- Shipping address
- Contact information
- Order contents
- Package information
- Customs information
- Tracking information
Customer-Support and Communication Providers
Information may be processed by providers assisting with:
- Customer inquiries
- Order communication
- Email delivery
- Returns and refunds
- Complaint management
- Website support
Analytics and Advertising Providers
Where enabled, information may be disclosed or made available to:
- AppLovin
- Analytics providers
- Advertising platforms
- Attribution providers
- Marketing providers
- Social-media platforms
- Measurement partners
- Advertising technology services
These providers may use the information for campaign measurement, advertising delivery, analytics, attribution, fraud prevention, and advertising optimization.
Professional Advisers
Information may be disclosed where necessary to:
- Lawyers
- Accountants
- Auditors
- Insurers
- Consultants
- Other professional advisers
Legal and Safety Disclosures
We may disclose information where reasonably necessary to:
- Comply with applicable law
- Respond to a lawful court, government, or regulatory request
- Investigate fraud
- Address security incidents
- Protect customers or other persons
- Protect our rights and property
- Enforce policies or agreements
- Resolve legal disputes
Business Changes
If all or part of Gavreno or its operating business is reorganized, financed, merged, transferred, acquired, or sold, relevant information may be disclosed to participants in the transaction, subject to applicable legal requirements.
Sale, Sharing, and Targeted Advertising
Gavreno does not sell personal information in exchange for direct monetary payment.
However, certain disclosures involving advertising cookies, pixels, identifiers, analytics, AppLovin, Shopify services, or other advertising providers may be defined under some privacy laws as:
- A sale of personal information
- Sharing of personal information
- Targeted advertising
- Cross-context behavioral advertising
These definitions may apply even when no money is paid in exchange for personal information.
Depending on your location, you may have the right to opt out of these activities.
Where available, you may exercise this choice through:
- The Your Privacy Choices page
- The data-sharing opt-out page
- Website cookie controls
- A supported browser privacy signal
- An email request to service@gavreno.com
Opting out of targeted advertising does not necessarily stop all advertisements. You may continue to receive advertisements that are contextual, non-personalized, or otherwise permitted.
Global Privacy Control
Where required by applicable law and supported by our website technology, Gavreno recognizes valid Global Privacy Control signals.
A recognized signal may be treated as a request to opt out of eligible sale, sharing, or targeted-advertising activity for the browser and device sending the signal.
The choice may not automatically apply to:
- Another browser
- Another device
- A private or incognito session
- Activity that cannot reasonably be associated with the signal
- An account that is not identified
Customers may need to enable the preference on each browser and device they use.
Shopify’s privacy settings can process Global Privacy Control signals for applicable visitors when the store’s data-sharing opt-out feature is properly configured.
Legal Grounds for Processing
Where applicable law requires a legal basis, Gavreno may rely on the grounds described below.
Contractual Necessity
Processing may be necessary to:
- Accept and process an order
- Receive payment
- Fulfill and deliver a purchase
- Provide customer support
- Handle cancellations, returns, or refunds
- Respond to order-related requests
Legitimate Interests
We may rely on legitimate interests to:
- Operate and improve the website
- Understand website performance
- Provide customer support
- Maintain business records
- Prevent fraud
- Protect security
- Advertise Gavreno products
- Measure advertising campaigns
- Establish or defend legal claims
Where required, we consider the effect of this processing on the rights and interests of individuals.
Consent
We may rely on consent for:
- Non-essential cookies
- Certain analytics technologies
- Certain advertising technologies
- Certain marketing messages
- Targeted advertising where consent is required
- Other processing activities where applicable law requires consent
Consent may be withdrawn through the available privacy controls or by contacting us.
Withdrawal does not affect processing that occurred lawfully before consent was withdrawn.
Legal Obligations
We may process or retain information where required for:
- Tax obligations
- Accounting requirements
- Consumer-protection compliance
- Fraud prevention
- Regulatory requests
- Legal disputes
- Court or government orders
Data Retention
Gavreno retains personal information only for as long as reasonably necessary for the relevant purpose.
The retention period may depend on:
- Whether an order remains active
- Customer-account activity
- Return or refund status
- Customer-support communications
- Payment and transaction requirements
- Tax and accounting obligations
- Fraud-prevention needs
- Advertising and attribution requirements
- Consent records
- Marketing preferences
- Legal disputes
- Applicable limitation periods
- Backup and security requirements
Third-party providers may maintain their own retention periods according to their services, privacy policies, agreements, and legal obligations.
When information is no longer reasonably required, it may be:
- Deleted
- Anonymized
- Aggregated
- Restricted from ordinary use
- Retained only where legally required
Data Security
Gavreno uses reasonable administrative, technical, and organizational measures designed to protect personal information.
These measures may include controls intended to reduce the risk of:
- Unauthorized access
- Unauthorized disclosure
- Loss
- Misuse
- Alteration
- Destruction
- Fraudulent use
However, no website, network, payment system, storage system, or electronic transmission can be guaranteed to be completely secure.
Customers are responsible for:
- Using secure passwords
- Protecting account credentials
- Protecting email accounts
- Limiting access to shared devices
- Avoiding suspicious messages
- Contacting us if unauthorized activity is suspected
Gavreno customer support will not request complete card details, passwords, banking credentials, or one-time authentication codes by email.
International Processing
Gavreno may serve customers and use service providers in different countries.
Personal information may therefore be transferred to, stored in, or processed in a country other than the country where the customer lives.
Privacy and data-protection laws in those countries may differ.
Where required by applicable law, we take reasonable steps to use appropriate contractual, technical, or organizational safeguards for international transfers.
Payment, ecommerce, advertising, analytics, fulfillment, delivery, and technology providers may also process information internationally according to their own privacy practices.
Your Privacy Rights
Depending on your country, state, province, or region, you may have rights relating to your personal information.
These may include the right to:
- Request access to eligible personal information
- Request correction of inaccurate information
- Request deletion of eligible information
- Request a portable copy of certain information
- Object to certain processing
- Request restriction of certain processing
- Withdraw consent
- Opt out of targeted advertising
- Opt out of sale or sharing
- Limit certain uses of sensitive information
- Appeal a privacy-request decision
- Submit a complaint to a privacy or data-protection authority
- Exercise eligible rights without unlawful discrimination
These rights are not absolute.
We may retain or continue processing certain information where necessary to:
- Fulfill an order
- Process a refund
- Prevent fraud
- Maintain tax or accounting records
- Protect website security
- Resolve a dispute
- Comply with legal obligations
- Establish or defend a legal claim
Submitting a Privacy Request
Privacy requests may be sent to:
Use the subject line:
Privacy Request
Include:
- Your full name
- Your email address
- Your country, state, province, or region
- The privacy right you wish to exercise
- Relevant order information, where applicable
Do not include complete payment-card numbers, passwords, security codes, or banking credentials.
Identity Verification
Before completing certain privacy requests, we may request information reasonably necessary to verify:
- Your identity
- Your connection to an order or account
- The authenticity of the request
- The authority of an authorized agent
The verification information requested will depend on the request, the sensitivity of the information, and applicable law.
If we cannot reasonably verify a request, we may be unable to complete it.
Authorized Agents
Where permitted by law, an authorized agent may submit a request on your behalf.
We may require:
- Evidence of the agent’s authority
- Confirmation of your identity
- Direct confirmation from you
- Information needed to locate the relevant data
Non-Discrimination
Where required by applicable law, Gavreno will not unlawfully discriminate against a customer for exercising an eligible privacy right.
Exercising a privacy right will not by itself result in unlawful:
- Denial of products or services
- Differences in price
- Differences in product quality
- Retaliation
- Reduction of legally protected service levels
Requests Concerning Shopify or AppLovin
A request submitted to Gavreno applies to personal information controlled or maintained by Gavreno.
Shopify or AppLovin may independently process certain information under their own privacy policies.
Where information is independently controlled by one of those providers, customers may need to use the privacy tools or request procedures provided directly by that company.
Gavreno will reasonably assist with requests involving information under our control and will process applicable opt-out signals through the privacy tools enabled for gavreno.com.
Children’s Privacy
Gavreno is not directed to children under 13 or another minimum age established by applicable law.
We do not knowingly collect personal information directly from children for advertising or marketing purposes.
We do not intend to provide AppLovin or other advertising providers with information known to relate to a child.
If you believe that a child has submitted personal information without appropriate authorization, contact:
We will review the request and take appropriate action where required.
Third-Party Websites and Services
Gavreno.com may contain links to websites, applications, payment services, delivery services, advertisements, or other resources operated by third parties.
Gavreno does not control the independent privacy, security, or data practices of those third parties.
Customers should review the applicable privacy policy before providing information directly to an external service.
Changes to This Privacy Policy
We may update this Privacy Policy when there are changes to:
- Our store operations
- Website features
- Products or services
- Shopify settings
- Advertising integrations
- AppLovin services
- Data-processing practices
- Privacy controls
- Legal requirements
- Service providers
The revised policy will be published on gavreno.com with an updated “Last Updated” date.
Where required by applicable law, additional notice may be provided for material changes.
Contact Gavreno
For privacy questions, requests, or concerns, contact:
Brand: Gavreno
Operating Company: Xianwei Grandpa (Guangzhou) Food Technology Co., Ltd.
Website: gavreno.com
Customer Service Email: service@gavreno.com
Gavreno and gavreno.com are operated by Xianwei Grandpa (Guangzhou) Food Technology Co., Ltd..
Privacy requests should be sent to: