Shipping Policy

From Our Store to Your Space

Gavreno works to make the journey from checkout to delivery clear and understandable.

This Shipping Policy explains how orders placed through gavreno.com are reviewed, prepared, dispatched, tracked, and delivered. It also describes shipping charges, address requirements, international deliveries, split shipments, carrier delays, and the steps customers should take when a package cannot be located.

Gavreno and gavreno.com are operated by Xianwei Grandpa (Guangzhou) Food Technology Co., Ltd..

By placing an order through gavreno.com, you acknowledge the shipping procedures described below. This policy does not limit any rights that cannot legally be excluded under applicable consumer law.

Shipping Destinations

Gavreno ships to the countries, regions, and postal areas currently supported during checkout.

A destination is considered available only when:

• The complete delivery address is accepted during checkout
• A shipping method is displayed
• The selected product is eligible for delivery to that location
• The order can be processed by the applicable fulfillment and carrier network

Some products may not be available for every destination because of:

• Product size or weight
• Carrier restrictions
• Import or customs requirements
• Remote-area limitations
• Local regulations
• Product-specific transportation restrictions
• Fulfillment-location availability

If checkout does not display a shipping method for the selected address, delivery is not currently available for that order or destination.

Order Processing

Orders are generally reviewed and prepared within 3–7 business days after successful payment authorization.

Business days are Monday through Friday and exclude public holidays observed by the applicable fulfillment location.

Processing may include:

• Payment confirmation
• Order-detail verification
• Inventory allocation
• Product preparation
• Packaging
• Shipping-label creation
• Carrier handoff arrangements

Processing time is separate from shipping transit time.

In periods of unusually high order volume, additional verification, public holidays, product availability changes, or fulfillment disruption, processing may require up to 10 business days.

If a material issue prevents us from preparing the order, we may contact the customer using the email address supplied during checkout.

Estimated Delivery Timeline

Unless a different estimate is clearly displayed on the applicable product page or during checkout, standard delivery is generally estimated at:

• Order processing: 3–7 business days
• Carrier transit after dispatch: approximately 7–18 business days
• Estimated total order-to-delivery period: approximately 10–25 business days

These timeframes are estimates and do not represent guaranteed arrival dates.

Delivery time may vary according to:

• Customer location
• Fulfillment location
• Product availability
• Product dimensions or weight
• Shipping method
• Carrier operations
• Customs inspection
• Remote-area delivery
• Weather conditions
• Public holidays
• Transportation disruption
• Local delivery conditions

Where a product page shows a different processing or delivery estimate, the product-specific information should be reviewed before purchase.

Orders Containing Multiple Products

Products included in the same order may have different processing requirements.

The full order may be held until all products are ready, or products may be dispatched separately depending on product availability, package size, fulfillment location, and shipping efficiency.

Separate shipment does not necessarily indicate that an item is missing.

Shipping Charges

Applicable shipping charges are calculated or displayed during checkout before payment is submitted.

Shipping costs may depend on:

• Destination
• Product type
• Product weight or dimensions
• Package quantity
• Shipping method
• Fulfillment location
• Remote-area requirements
• Order value
• Legitimate promotional shipping rules, where available

The shipping amount displayed during checkout applies to the order as configured at that time.

Gavreno does not guarantee free shipping unless a valid free-shipping option is clearly displayed during checkout.

An advertisement, third-party coupon website, social-media post, or expired promotion does not override the shipping charge shown on gavreno.com.

Oversized and Special-Handling Products

Some home and garden products may require additional packaging or handling because of their dimensions, shape, fragility, or weight.

Where applicable, an oversized-product or special-handling charge will be:

• Included in the shipping amount shown during checkout
• Stated on the applicable product page
• Communicated before the order is accepted if the checkout calculation requires correction

Gavreno will not add an undisclosed shipping charge to a completed order without contacting the customer and obtaining any authorization required by law.

Separate Packages

An order may be divided into multiple packages when:

• Products are prepared at different fulfillment locations
• Products become ready at different times
• A product requires separate protective packaging
• Carrier size or weight limits apply
• Separate shipment reduces the risk of damage
• Operational conditions make separate dispatch more practical

Each package may receive its own tracking number and delivery date.

When separate shipping is arranged by Gavreno for operational reasons, the customer will not normally be charged an additional shipping fee beyond the amount accepted during checkout.

Shipping Confirmation

A shipping confirmation may be sent to the email address provided during checkout after the order has been dispatched or assigned to a shipping provider.

The confirmation may include:

• Order number
• Shipped products
• Carrier information
• Tracking number
• Tracking link
• Available delivery information

A shipping confirmation does not guarantee that the carrier has completed its first physical scan.

Tracking Activation

Tracking information may require approximately 2–5 business days to begin showing movement after a shipping confirmation is issued.

During this period, the tracking page may display information such as:

• Label created
• Shipment information received
• Pending carrier pickup
• Tracking unavailable
• Pre-transit
• No current update

This does not necessarily mean the package has not been dispatched.

Carrier tracking systems, scan frequency, and update schedules are controlled by the applicable shipping provider.

Tracking Updates

Tracking activity may update at different stages, including:

• Carrier acceptance
• Departure from a fulfillment location
• Transfer between logistics facilities
• Customs processing
• Arrival in the destination country or region
• Local delivery processing
• Out for delivery
• Delivery completion

Some carriers provide frequent scans, while others update only at major transportation milestones.

A period without a new scan does not automatically mean that the package has been lost.

Accurate Shipping Information

Customers are responsible for providing a complete and accurate delivery address during checkout.

Before submitting an order, confirm:

• Recipient’s full name
• Street address
• House or building number
• Apartment, suite, unit, or floor number
• City
• State, province, or region
• Postal or ZIP code
• Country
• Telephone number, where requested for delivery
• Email address

Gavreno is not responsible for delivery delays or failures caused by incorrect, incomplete, outdated, or undeliverable information supplied by the customer, except where applicable law provides otherwise.

Address Changes

To request an address correction, contact:

service@gavreno.com

Use the subject line:

Address Change Request – Order #[order number]

Include:

• Your full name
• Your order number
• The original address
• The complete corrected address
• The recipient’s name

Address-change requests should be submitted as soon as possible.

We will review the request, but a correction cannot be guaranteed after the order has:

• Entered fulfillment
• Been packaged
• Been assigned a shipping label
• Been transferred to a carrier
• Been dispatched

Once a package is in transit, the carrier may be unable or unwilling to redirect it.

Post Office Boxes and Restricted Addresses

Delivery to post office boxes, military addresses, parcel lockers, forwarding services, or other restricted address types is available only when accepted during checkout and supported by the applicable carrier.

Certain oversized, heavy, high-value, or carrier-restricted products may require a physical street address.

Customers should not use a forwarding address unless they understand the service provider’s handling, delivery, and liability rules.

Gavreno is not responsible for loss, damage, repackaging, delay, or additional charges caused after a package has been delivered to an independent forwarding service.

Delivery Attempts

The carrier may:

• Leave the package at an appropriate delivery location
• Deliver to a reception area or mailroom
• Request a signature
• Contact the recipient
• Make more than one delivery attempt
• Hold the package at a collection location
• Return the package when delivery cannot be completed

Customers are responsible for monitoring tracking information and following carrier instructions.

Failure to collect a package or respond to a carrier notice may result in the package being returned.

Signature Requirements

A signature may be required depending on:

• Order value
• Product type
• Destination
• Carrier policy
• Delivery-risk assessment
• Local requirements

The availability or absence of a signature service does not guarantee that the package will be handed directly to the named recipient.

Delivery Estimates Are Not Guarantees

Any processing period, transit range, estimated arrival date, or tracking prediction is provided for planning purposes only.

Delivery dates may change after an order has been placed because of circumstances outside Gavreno’s reasonable control.

We do not recommend scheduling installation services, contractors, events, travel, or other time-sensitive arrangements until the product has arrived and has been inspected.

Gavreno is not responsible for third-party appointment costs or consequential expenses caused by an estimated delivery date changing, except where liability cannot legally be excluded.

Carrier and Transportation Delays

A shipment may be delayed because of:

• Carrier congestion
• Transportation interruptions
• Customs review
• Severe weather
• Natural disasters
• Public holidays
• Labor disruption
• Security inspections
• Remote-area delivery
• Incorrect routing
• Local delivery restrictions
• Border controls
• High seasonal volume
• Events outside our reasonable control

When tracking remains active, customers should continue monitoring the carrier page.

Gavreno may assist by reviewing available tracking information, but we cannot directly control carrier routing, scanning, customs clearance, or final-mile delivery operations.

International Shipping

Where international shipping is available, orders may cross national borders and be processed by customs authorities.

International shipments may require:

• Recipient identification
• Telephone contact details
• Product descriptions
• Customs declarations
• Harmonized tariff information
• Proof of purchase
• Payment of import-related charges

Customers are responsible for providing any information reasonably requested by the carrier or customs authority.

Failure to provide required information may delay delivery or cause the package to be returned.

Customs Duties, Taxes, and Local Charges

Unless checkout clearly states that duties and import charges are included, international orders may be subject to:

• Import duties
• Customs taxes
• Value-added tax
• Goods and services tax
• Brokerage charges
• Clearance charges
• Local administrative fees
• Carrier collection fees

These charges are determined by customs authorities, carriers, or other third parties and are not controlled by Gavreno.

The recipient is generally responsible for applicable import charges where they were not collected during checkout.

Gavreno cannot declare an order as a gift or intentionally state an inaccurate product value to avoid customs obligations.

Customs Delays

Customs processing time is not included in the standard delivery estimate.

A package may be held while authorities:

• Review the customs declaration
• Inspect the contents
• Request additional documentation
• Calculate duties or taxes
• Verify the recipient
• Apply local import restrictions

Gavreno cannot guarantee how long an independent customs authority will take to complete its review.

Restricted or Rejected International Shipments

An international order may be cancelled or returned if:

• The destination prohibits the product
• The carrier refuses the shipment
• Required customs information is unavailable
• The recipient does not complete customs requirements
• Required import charges are not paid
• The address is undeliverable
• Local regulations prevent delivery

The available refund or reshipment option will depend on:

• The reason for the return
• Whether the product is returned successfully
• The condition of the product
• Shipping and customs charges incurred
• The Return Policy
• Applicable consumer law

Tracking Shows “Delivered”

If tracking indicates that a package has been delivered but you cannot locate it, first:

1. Review the complete tracking details.
2. Check all entrances and safe delivery locations.
3. Check the mailbox, porch, garden gate, garage, reception, mailroom, or parcel locker.
4. Ask household members or building staff.
5. Check with nearby neighbors where appropriate.
6. Review any delivery photograph or carrier notice.
7. Contact the carrier using the tracking number.

If the package still cannot be located, contact service@gavreno.com within 7 calendar days of the delivery scan whenever reasonably possible.

Include:

• Your full name
• Order number
• Tracking number
• Complete delivery address
• A summary of the steps already taken
• Any information provided by the carrier

We will review the available records and assist with the applicable carrier process.

A delivered tracking status does not automatically determine the outcome of every claim. Each case will be reviewed according to the shipment records, carrier procedures, evidence available, store policies, and applicable law.

Packages With No Recent Tracking Movement

If tracking has not changed for an extended period, contact:

service@gavreno.com

Include the order number and tracking number.

Before an investigation can be opened, the carrier may require a certain number of days to pass after the last scan or estimated delivery period.

Gavreno will follow the applicable carrier’s investigation process where available.

A replacement or refund is not automatically issued while the package remains in active transit or while a carrier investigation is incomplete.

Lost Packages

A package may be treated as lost only after the applicable carrier or shipping provider confirms the loss, or after the shipment has exceeded a reasonable investigation period without delivery.

When a shipment is confirmed as lost, the available resolution may include:

• Reshipment, subject to product availability
• A refund
• Another appropriate remedy
• A remedy required by applicable law

Gavreno may request confirmation that the delivery address supplied during checkout was correct.

Stolen Packages

If a package appears to have been stolen after confirmed delivery:

• Check with household members and neighbors
• Contact the carrier
• Contact building management, where applicable
• Review available security footage
• Submit a local theft report where appropriate
• Contact Gavreno with the available information

Gavreno will review the circumstances but does not guarantee replacement or refund for every package reported stolen after confirmed delivery.

Nothing in this section limits rights that cannot legally be excluded.

Damaged During Delivery

Inspect the package and product promptly after delivery.

If a product arrives damaged, contact service@gavreno.com within 7 calendar days after delivery whenever reasonably possible.

Include:

• Full name
• Order number
• Product name
• Description of the damage
• Photographs of the complete product
• Close-up photographs of the damage
• Photographs of the internal packaging
• Photographs of the outer package
• Photograph of the shipping label
• Video evidence where helpful

Keep the product, packaging, shipping label, accessories, and included components until the review is complete.

Do not continue using or install a damaged product if doing so could create a safety risk or make the damage worse.

Eligible damaged-delivery claims will be handled in accordance with the Return Policy and applicable law.

Incorrect or Incomplete Deliveries

If the delivered package contains the wrong product, wrong option, incorrect quantity, or missing essential component, contact us within 7 calendar days after delivery whenever reasonably possible.

Provide clear photographs of:

• Everything received
• Product labels
• Package contents
• Outer packaging
• Shipping label

Before reporting a missing product, check whether the order was divided into multiple shipments.

Split-Order Delivery

When an order ships in multiple packages:

• Packages may arrive on different dates
• Each package may have separate tracking
• One package may move faster than another
• Carriers may differ between packages

Contact us only after reviewing all shipment-confirmation emails and available tracking numbers.

Refused Deliveries

Refusing a package does not automatically cancel the order or create an approved return.

A refused shipment may result in:

• Return transportation charges
• Carrier handling fees
• Customs charges
• Storage fees
• Delivery delays
• The package being abandoned or destroyed under local procedures

Where permitted by law, reasonable charges caused by an unauthorized refusal may be deducted from an approved refund.

Customers should contact Gavreno before refusing delivery.

Unclaimed Packages

A package may be returned if the recipient:

• Does not respond to the carrier
• Does not collect the package
• Is unavailable after delivery attempts
• Does not complete customs requirements
• Does not pay applicable import charges
• Provides an inaccessible delivery location

The available resolution will be reviewed after the package is returned and inspected.

Original shipping charges and additional return or reshipping costs may be non-refundable where the failure was not caused by Gavreno.

Packages Returned to Sender

If tracking shows that a package is being returned, contact:

service@gavreno.com

A returned package may not be immediately available for refund or reshipment.

We may need to wait until the package reaches the applicable return location and is inspected.

Depending on the reason for return, the customer may be asked to:

• Confirm or correct the delivery address
• Pay a reasonable reshipping charge
• Complete customs requirements
• Select a refund where eligible
• Provide additional information

Reshipping

Reshipping may be available when:

• A package was returned because of an address problem
• The product remains suitable for resale and delivery
• The destination remains supported
• The customer confirms the corrected information
• Applicable shipping costs are paid where the return was caused by customer-provided information

Reshipping is not guaranteed for every returned package.

Order Changes and Cancellations

To request a cancellation or shipping-related change, contact:

service@gavreno.com

Use the subject line:

Cancellation Request – Order #[order number]

or:

Order Change Request – Order #[order number]

Submitting a request does not guarantee that the order can be changed or cancelled.

Once processing, packaging, label creation, fulfillment, or shipment has begun, cancellation may no longer be possible.

If cancellation is unavailable, the customer may need to receive the order and follow the applicable Return Policy.

Pre-Order or Delayed-Dispatch Products

A product will be treated as a pre-order, backorder, or delayed-dispatch product only when this is clearly stated on its product page before purchase.

The product page should provide the applicable estimated processing or dispatch information.

When an order contains both immediately available and delayed-dispatch products, the items may be held or shipped separately.

Promotional Shipping Offers

A shipping promotion is valid only when:

• Displayed on gavreno.com
• Applied successfully during checkout
• Used within the applicable promotional period
• All qualifying conditions are satisfied

Promotional shipping terms may include:

• Minimum order value
• Eligible products
• Eligible destinations
• Specific shipping methods
• Start and expiration dates
• Other stated restrictions

Free shipping does not necessarily include:

• Expedited shipping
• Customs duties
• Import taxes
• Remote-area charges
• Reshipping caused by an incorrect address
• Charges imposed by third parties

Customer Responsibilities

Customers are responsible for:

• Entering accurate shipping information
• Monitoring tracking updates
• Responding to carrier or customs requests
• Making reasonable arrangements to receive the package
• Collecting packages held at approved locations
• Paying applicable import charges not collected at checkout
• Reporting delivery issues promptly
• Keeping packaging and evidence when reporting damage
• Using the correct contact details when requesting assistance

Policy Updates

Gavreno may update this Shipping Policy to reflect changes in:

• Shipping destinations
• Carrier services
• Fulfillment arrangements
• Processing practices
• Delivery methods
• Customs requirements
• Website features
• Applicable legal obligations

The updated policy will be published on gavreno.com with a revised “Last Updated” date.

Changes will not remove rights that already apply to an order under mandatory law.

Contact Gavreno

For questions about processing, shipping, tracking, customs, delivery, damaged packages, or returned shipments, contact:

Brand: Gavreno
Operating Company: Xianwei Grandpa (Guangzhou) Food Technology Co., Ltd.
Website: gavreno.com
Customer Service Email: service@gavreno.com

Gavreno and gavreno.com are operated by Xianwei Grandpa (Guangzhou) Food Technology Co., Ltd..

Recommended email subjects:

• Shipping Question – Order #[order number]
• Tracking Question – Order #[order number]
• Address Change Request – Order #[order number]
• Delivered but Not Received – Order #[order number]
• Damaged Delivery – Order #[order number]
• Returned Package – Order #[order number]

When contacting us, include your order number and use the email address entered during checkout.